Illinois Insurance State Practice Exam

Which of the following is a reasonable time frame for a claim follow-up communication?

1. 10 days

2. 15 days

3. 30 days

4. 45 days

The correct answer is: 15 days

A reasonable time frame for a claim follow-up communication is 15 days because it balances the need for timeliness with the practical aspects of claims processing. In the insurance industry, effective communication is vital, and a follow-up within 15 days allows both the insurer and the insured to stay informed about the status of the claim without unnecessary delays. It provides a period long enough for the insurance company to gather necessary information, assess the claim effectively, and for the insured to receive updates on the progress. Waiting for a period longer than 15 days, such as 30 or 45 days, could lead to frustration on the part of the policyholder, who may feel that their claim is not being prioritized. Conversely, a follow-up in just 10 days may not give sufficient time for the claims adjuster to process initial information or make informed updates, potentially leading to more follow-up communications and confusion. Thus, 15 days emerges as an optimal timeline for ensuring proper communication and maintaining a positive relationship between the insurance company and the insured.